Our policies
Read these before you book. Every one starts from the same three promises: you are covered, you choose the pressure, and you can stop.
Undressing and draping
You are covered by a sheet or towel the whole time. Only the part we are working on is uncovered, and it is covered again when we move on. Undress to your comfort; whatever you keep on, we work around, and a clothed session on a table is fine if you prefer it.
Pressure, consent and stopping
Before we start we ask about pressure and any area to leave alone, and we check again partway through. Tell us at any time to go lighter or firmer. You can pause, change position or end the session whenever you like, for any reason, and we stop right away.
Booking and deposits
Book online or call. We take no deposit: a card holds your time and is charged only for your session, or for a late cancellation or a missed visit as described below. The booking page shows what you will pay before you confirm.
Canceling and running late
Please give us 24 hours to move or cancel, since another client could have had the time. If a shift runs over or you are ill, tell us and we will move your visit and hold your place. A late arrival shortens the session so the next client still starts on time.
If you miss an appointment
If you do not arrive and we cannot reach you, the visit counts as a missed appointment and may be charged, as the booking page shows. We would rather hear from you: call or text and we will find another time.
Children and companions
Massage is for adults. The studio is up a flight of stairs and the treatment rooms are not set up for a child to wait in, so please arrange care for children during your session.
Oils, scents and allergies
We use an unscented oil or lotion unless you ask for a scent, and we can tell you every ingredient we use. Tell us about a nut or fragrance allergy when you book and we will use something else.
Redos and refunds
If a session was not right, tell us within a week and we will look at it together.
Tipping
Tipping is optional and always appreciated. You can add it when you pay, or leave it with your therapist.
When to ask your doctor first
If you are pregnant, have had surgery or an injury lately, or a doctor has told you to take care with part of your body, ask your doctor before you book and tell your therapist what they said. Massage here is therapeutic, not medical. We do not diagnose.
Questions about a policy?
Call or text and we will talk it through.